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Senior Product Manager - Onboarding & Activation

JOB TITLE: Senior Product Manager - Onboarding & Activation

LOCATION: Mumbai

OUR STORY:

JioSaavn is South Asia’s leading music streaming service. We are over 200 entrepreneurs, across New York, California, Mumbai, Gurgaon, and Bangalore, who help music lovers access, discover, and listen to their favorite songs across languages and genres. In early 2018, a merger between JioMusic and Saavn was announced; creating a combined entity valued at over $1 billion. 

We blend digital technology, data analysis (which we have affectionately coined Music Science), and a strong, fearless business acumen to reach all corners of the globe. Through partnerships with Apple, Google, Amazon, Facebook, Twitter and Shazam - to name a few - JioSaavn reaches more music fans across the world. Our award-winning mobile products, partnerships, innovations and thought leadership have been featured in some of the world’s leading publications, from The New York Times, to The Wall Street Journal, The Economic Times to Forbes, and many more. We are well-funded by some of the world’s most successful institutional investors and global media companies as well as a number of strategic individuals. Beyond investing, they are advisors and supporters of our vision, our passion, and our collective ability to deliver a revolutionary music experience as the leader in India.

OUR CULTURE:

At JioSaavn, we ignite passion and performance to work towards a collective goal: creating the perfect mobile entertainment ecosystem that delivers the best possible music experience to millions of listeners around the world. Our default mode is that of perpetual innovation. Together, we form a concerted rhythm that goes beyond borders. We don't just go with the flow, we create it.

JioSaavn offers a dynamic and unconventional work environment, full of fun wholesome experiences – from in-office performances by some of the world’s most beloved musicians to opportunities for international travel. We believe creativity and technology blend together like sweet melodies. When you choose JioSaavn, you join a diverse world of high-caliber techies, artists, and inventors hailing from companies like Yahoo!, Twitter, LinkedIn, Google, Qualcomm, HBO, Microsoft, Flipkart, Amazon, Paytm, Quikr, MSN, and NDTV. We are one of the few digital companies to provide employment opportunities that meet the Silicon Valley benchmark – right here in Mumbai! Figures, since we’ve got Silicon Valley covered, too.

Our value-based, people-first work culture is about empowering every individual in our global team to be catalysts for change in this dynamic digital world. Every day is an opportunity to bring your vision to life, and to expand, learn and grow. No idea is left unconsidered. No voice is left unheard.

With listeners speaking multiple languages in almost every country in the world, we like to think we have the most diverse user base on the planet. This has only been made possible because of the value we place on radical inclusivity in our offices across the globe. We believe different is wonderful, and what sets us apart is also what brings us closer. JioSaavn prides itself on being an equal opportunity employer. We have committed ourselves to creating a safe environment with fair and equal access and opportunities, sans discrimination. We encourage everyone to be open to experiences and perspectives beyond their normal; divergent thinkers create differentiated products, and even better music.

If our vibe matches with yours, we'd love to hear from you.

ROLE:

JioSaavn is seeking a Senior Product Manager to join our core Product team. You will lead the Activation Pod, a full-stack group responsible for all areas of user onboarding, and the journey from download, through users’ first few streams and sessions. You will be laser-focused on removing barriers and friction, encouraging users to begin listening, and creating a delightful experience that not only gets users to start listening but keeps them coming back. You will work closely with other product managers, as well as engineering, data, and content teams to ensure the best experience for new users, regardless of their location, language, device, or level of tech-savvy.

RESPONSIBILITIES:

  • Constantly analyze and obsess over activation data, deriving clever insights on specific behaviors and trends, and using them to strengthen our onboarding and user experience
  • Work closely with our all necessary teams to identify gaps in our early user journey, and how we can better convert users from download to their first stream, and beyond
  • Craft and cultivate a culture of rapid experimentation, learn quickly, and constantly iterate
  • Continually improve the onboarding process, not just in first session but across several sessions to bring users from novice to fully engaged
  • Build and optimize user stories for a variety of user types, across different geographies, handset and platform types, languages, etc
  • Work closely with data and business insights teams to identify the true root causes of early user churn
  • Question everything and never settle

REQUIREMENTS:

  • Bachelor’s or Master’s degree in Computer Science from a Tier 1 college.
  • 5+ years of overall experience, at least 3+ years as a senior product manager or lead.
  • Experience defining, implementing and analyzing effective product experiments.
  • Well-versed in analytics tools, analyzing data, and crafting targeted solutions.
  • Exceptional communication skills – both written and verbal.
  • Extremely well-organized, with great attention to detail.
  • Must have managed and lead a team building end-to-end products or features from scratch.
  • Strong experience and understanding of agile methodologies, with proficiency in JIRA, Crashlytics, and Firebase.
  • Understanding of AI and ML concepts, statistics, and data modeling.

Bonus: Ideally, you’ll also excel at least a few of the following:

  • Data science and complex querying.
  • User research and analysis.
  • Native mobile client development.
  • Front- or back-end development.
  • Infrastructure setup and maintenance
  • A basic understanding of SQL/No SQL queries

BENEFITS AND PERKS:

At JioSaavn, we blur work and play, and you get all the perks of a global company. You will get to work with a dynamic group of entrepreneurs, who are delivering results and working zealously across time zones to make a difference in the way the world experiences music. We love what we do, and we think you will too.

  • Group Mediclaim
  • Fun Fridays
  • Flexible vacation policies
  • Free healthy (and unhealthy) lunches & snacks
  • JioSaavn-sponsored team outings
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