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Product Manager, User Accounts

JOB TITLE: PRODUCT MANAGER, USER ACCOUNTS

LOCATION: MUMBAI, INDIA

OUR STORY:

Saavn is South Asia’s leading music streaming service with over 22 million active million users. We are 200 entrepreneurs, across New York, California, Mumbai, Gurgaon, and Bangalore, who help music lovers access, discover, and listen to their favorite songs across languages and genres. In early 2018, a merger between Jio Music and Saavn was announced; creating a combined entity valued at over $1 billion. 

We blend digital technology, data analysis (which we have affectionately coined Music Science), and a strong, fearless business acumen to reach all corners of the globe. Through partnerships with Apple, Google, Amazon, Facebook, Twitter and Shazam - to name a few - Saavn reaches more music fans across the world. Our award-winning mobile products, partnerships, innovations and thought leadership have been featured in some of the world’s leading publications, from The New York Times, to The Wall Street Journal, The Economic Times to Forbes, and many more. We are well-funded by some of the world’s most successful institutional investors and global media companies as well as a number of strategic individuals. Beyond investing, they are advisors and supporters of our vision, our passion, and our collective ability to deliver a revolutionary music experience as the leader in India.

OUR CULTURE:

At Saavn, we ignite passion and performance to work towards a collective goal: creating the perfect mobile entertainment ecosystem that delivers the best possible music experience to millions of listeners around the world. Our default mode is that of perpetual innovation. Together, we form a concerted rhythm that goes beyond borders. We don't just go with the flow, we create it.

Saavn offers a dynamic and unconventional work environment, full of fun wholesome experiences – from in-office performances by some of the world’s most beloved musicians to opportunities for international travel. We believe creativity and technology blend together like sweet melodies. When you choose Saavn, you join a diverse world of high-calibre techies, artists, and inventors hailing from companies like Yahoo!, Twitter, LinkedIn, Google, Qualcomm, HBO, Microsoft, Flipkart, Amazon, Paytm, Quikr, MSN, and NDTV. We are one of the few digital companies to provide employment opportunities that meet the Silicon Valley benchmark – right here in Mumbai! Figures, since we’ve got Silicon Valley covered, too.

Our value-based, people-first work culture is about empowering every individual in our global team to be catalysts for change in this dynamic digital world. Every day is an opportunity to bring your vision to life, and to expand, learn and grow. No idea is left unconsidered. No voice is left unheard.

With listeners speaking multiple languages in almost every country in the world, we like to think we have the most diverse user base on the planet. This has only been made possible because of the value we place on radical inclusivity in our offices across the globe. We believe different is wonderful, and what sets us apart is also what brings us closer. Saavn prides itself on being an equal opportunity employer. We have committed ourselves to creating a safe environment with fair and equal access and opportunities, sans discrimination. We encourage everyone to be open to experiences and perspectives beyond their normal; divergent thinkers create differentiated products, and even better music.

If our vibe matches with yours, we'd love to hear from you.

ROLE:  

Saavn is looking for an experienced and passionate product manager to join our core Product team in Mumbai, India.

You’ll work closely with other members of the product, engineering, design, and data teams to help lead and champion anything and everything related to user accounts. From continually optimizing the login and signup flows, to managing account information, privacy, social connections, and everything in between. You should obsess over good user experience, design, performance, and efficiency. You should eat data for breakfast, be the voice of users and teams who aren’t in the room, keep digging past the surface until you understand the real problem, and have a smart, delightful solution.

RESPONSIBILITIES:

  • Work with PMs, engineers, and designers to develop the roadmap around user accounts, registration and login flows, privacy, and social projects.
  • Drive metrics around better registration and login conversion, profile completeness, and user account interactions.
  • Lead the scope, spec, and management of features, projects, and products, with a focus on communicating context and vision.
  • Continuously analyze data and feedback to identify both problem areas and opportunities.
  • Work with designers and engineers to get their best work, and the best user experience.
  • Question everything and never settle.
  • Lead projects from early analysis and problem statement, through concept and launch, post-launch analysis, iteration and improvement, and communication of results. Lather, rinse, and repeat.

REQUIREMENTS:

  • At least 3+ years of product management experience, building and shipping consumer products.
  • Exceptional communication skills – both written and verbal.
  • Strong understanding of login, registration, and profile completion best practices, including testing and conversion optimization.
  • Strong understanding of social account connections and public APIs and SDKs like Facebook OpenGraph and Twitter API.
  • An equally strong ability to effectively communicate information, requests, issues, and resolutions to and from non-technical teams.
  • Ability to influence decision-making the right way, with compassion, context, and transparency.
  • A bias towards great and simple design, blazing fast performance, clean execution, and balancing user privacy with social connections.
  • Strong experience and understanding of agile methodologies, and when (and how) it’s okay to break them.

BONUS SKILLS

Ideally, you’ll also excel at least a few of the following:

  • Design, typography, layout, and/or animation.
  • Native mobile client development.
  • Front- or back-end development.
  • Analytics, data science, and complex querying.
  • User research and analysis.

BENEFITS AND PERKS:

At Saavn, we blur work and play, and you get all the perks of a global company.  You will get to work with a dynamic group of entrepreneurs, who are delivering results and working zealously across time zones to make a difference in the way the world experiences music.  We love what we do, and we think you will too.

  • Group Mediclaim
  • Fun Fridays
  • Flexible vacation policies
  • Free healthy (and unhealthy) lunches & snacks
  • Saavn-sponsored team outings
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